REFUND POLICY

At Siman Tov, we want you to be completely satisfied with your purchase. If you're not satisfied for any reason, we offer a straightforward refund policy to ensure your peace of mind.

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1. Eligibility for Refunds: - To be eligible for a refund, items must be unused, in the same condition that you received them, and in their original packaging. We reserve the right to refuse refunds for items that do not meet these criteria.

2. Refund Process: - To initiate a refund, please contact our customer service team within 3 days of receiving your order. You can reach us via info.simantov@gmail.com. Please provide your order number and a brief explanation of the reason for the refund request.

3. Refund Method: - Once your refund request is approved, we will process the refund to the original method of payment used for the purchase. Please note that it may take some time for the refund to be reflected in your account, depending on your payment provider's processing times.

4. Return Shipping: - If the return is due to a mistake on our part or a defective product, we will cover the return shipping costs. However, if the return is due to a change of mind or any other reason not related to product quality or accuracy, the customer will be responsible for return shipping costs.

5. Refund Exceptions: - Certain items may not be eligible for refunds, including but not limited to: - Items marked as final sale or clearance. - Personalized or customized items. - Perishable goods. - Gift cards.

6. Damaged or Defective Items: - If you receive a damaged or defective item, please contact us immediately, and we will arrange for a replacement or refund as soon as possible.

7. Refund Disputes: - If you have any concerns or disputes regarding your refund, please contact our customer service team, and we will work with you to resolve the issue promptly and fairly.

8. Policy Changes: - We reserve the right to modify or update our refund policy at any time. Any changes will be effective immediately upon posting on our website.

If you have any further questions about our refund policy or need assistance with a refund request, please don't hesitate to contact us. Your satisfaction is our top priority.

SIMAN TOV